Refund Policy
Due to our favors being handmade, we do not accept returns or allow cancellations. If your event changes, and you need to update the theme or items in your order, you may do so if your order has not been started.
If the date provided is the same day as the event, we are not responsible if your items do not arrive in time for your event.
Please feel free to reach out with any questions or concerns with your order.
Shipping Policy
Our current processing time is 2-4 weeks. We ship out the items based on the date needed.
Please provide the date you would like the order to arrive, NOT the date of the event.
All orders are shipped with USPS Priority mail or UPS. A tracking number will be provided once your order ships.
We are not responsible for damages incurred during shipping. Any damage claims would have to be made with the shipping carrier.
We are not responsible for delays in shipping caused by the carrier.
Terms of Service
PLEASE BE AS SPECIFIC AS POSSIBLE WHEN PROVIDING DESIGN DETAILS. PLEASE SEND ANY AND ALL INSPIRATION PHOTOS, INVITATIONS, EXAMPLE DESIGNS, ETC.
We always send a proof for approval prior to printing an order. Once we send the proof, minor changes can be made. For example, spelling mistakes, minor color changes, photo placement, adding or removing small elements of the design, or font preferences are minor changes. Major design changes will result in a design fee of $15+. For example, complete theme changes, changing a photo that has already been edited, changing your items, or multiple design changes would be considered major changes. We allow up to 48 hours for approval, once 48 hours has passed the order will be shipped as is. If your cancel your event after designs are made, you will have to forfeit a $25 design fee.